Terms & Conditions

Last updated: 26 October 2026

Welcome to Appliora Appliances.

These Terms and Conditions govern your use of www.applioraappliances.com and the purchase of products from Appliora Appliances, operated by Barbaros Trading Pty Ltd ("Appliora", "we", "us" or "our").

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL) or other applicable laws that cannot lawfully be excluded.

1. Products and Availability

Appliora Appliances supplies a range of domestic and commercial appliances, including refrigerators, freezers, washing machines, dryers, dishwashers, ovens, cooktops, televisions and commercial equipment.

Our products may include:

• Brand-new appliances

• Factory seconds

• Carton-damaged appliances

• Ex-display appliances

• Clearance and discontinued models

• Used or refurbished appliances, where specifically identified

Product availability is subject to stock confirmation.

We endeavour to maintain accurate stock information; however, availability may change due to warehouse sales, supplier stock movements or simultaneous purchases.

If an ordered product becomes unavailable, we will contact you to discuss an alternative or provide a refund for the unavailable product.

2. Product Conditions and Descriptions

We aim to provide accurate product descriptions, specifications, images and condition information.

Brand-New Products

Brand-new products are sold as new and unused, with applicable manufacturer or supplier warranty coverage.

Factory Seconds and Carton-Damaged Products

Factory-second appliances may have minor cosmetic imperfections, packaging damage or other specifically disclosed non-functional defects.

These products may be discounted compared with standard retail pricing.

Ex-Display and Clearance Products

Ex-display appliances may have been handled or displayed in a showroom and may show signs of handling.

Clearance products may include discontinued models, previous-season stock or excess inventory.

Used and Refurbished Products

Where applicable, products will be clearly identified as used or refurbished, with relevant condition details.

We encourage customers to review the product description, photographs and condition notes before purchasing.

Minor cosmetic imperfections specifically disclosed before purchase are not, by themselves, grounds for claiming that the product fails to meet the relevant consumer guarantee in respect of that disclosed defect.

However, all products remain subject to applicable Australian Consumer Law guarantees.

3. Pricing and Payments

All prices displayed on our website are in Australian dollars (AUD).

Prices include GST where applicable, unless otherwise stated.

Delivery, installation and additional service charges may apply and will be displayed at checkout or communicated before the order is confirmed.

We reserve the right to correct genuine pricing errors and to update product prices without prior notice.

If a pricing error affects an order already placed, we will contact you before proceeding. You may choose whether to accept the corrected price or cancel the affected order for a refund.

Payment must be received and authorised before an order is dispatched or released for collection, unless alternative payment arrangements have been agreed in writing.

4. Orders and Order Confirmation

Once an order is placed, you will receive an order confirmation.

An automated order confirmation acknowledges receipt of your order but does not necessarily confirm that the product is available for immediate dispatch.

Orders may require additional verification for payment security, product availability or delivery arrangements.

We may contact you to confirm details before processing an order.

If we cannot fulfil your order, we will advise you and provide an appropriate refund.

5. Delivery and Shipping

Appliora Appliances delivers to locations across Australia using our delivery network and third-party freight providers.

Shipping charges depend on the destination, product size, weight and delivery requirements.

Shipping costs are generally calculated at checkout.

Certain regional, remote or difficult-access locations may require additional freight charges. Where additional charges apply, we will contact you for approval before dispatch.

If you do not accept the additional freight charge, you may cancel the affected order and receive a full refund.

Delivery timeframes are estimates and may vary due to stock availability, carrier schedules, weather, transport disruptions and other circumstances.

Our standard delivery service generally includes delivery to a ground-level entrance, front door, garage or building lobby, subject to carrier access requirements.

Unless expressly stated, delivery does not include:

• Installation or connection of appliances

• Removal or disposal of existing appliances

• Unpacking or placement inside the property

• Delivery up stairs or to upper floors

• Special lifting or handling equipment

Customers must provide accurate delivery information and advise us of any access restrictions before dispatch.

Additional delivery charges may apply where access requirements differ from those originally provided.

For further details, please refer to our Delivery and Shipping Policy.

6. Warehouse Pickup

Warehouse collection may be available for selected products by prior arrangement.

Collection location:

Appliora Appliances
63 Merri Concourse
Campbellfield VIC 3061

Customers must contact us before collection to confirm product availability and pickup arrangements.

Proof of purchase and identification may be required.

Large appliances must be collected using a suitable vehicle with appropriate loading and securing arrangements.

7. Inspection and Transit Damage

We recommend inspecting your appliance as soon as reasonably practicable after delivery.

If the packaging or appliance appears damaged, please photograph the damage and contact us promptly with your order details.

Where possible, record visible transit damage on the delivery documentation.

We may request photographs, product information or other reasonable evidence to help investigate the issue.

Reporting damage promptly assists us in resolving freight claims and arranging appropriate remedies.

Failure to report an issue immediately does not remove your rights under Australian Consumer Law.

8. Warranty

All appliances sold by Appliora Appliances include a minimum 12-month manufacturer or supplier warranty, unless a longer period is expressly stated.

Warranty periods and coverage may vary between brands and products.

Some appliances may include additional manufacturer warranties.

Warranty coverage generally relates to manufacturing defects or faults arising during normal use, subject to the applicable warranty terms.

Warranty coverage may differ for appliances intended for commercial use.

Customers should retain their tax invoice or proof of purchase.

To request warranty assistance, please contact us with your order number, model number and details of the issue.

Manufacturer or supplier warranty terms operate in addition to, and do not replace, your statutory rights under Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Where the Australian Consumer Law applies, you may be entitled to a repair, replacement or refund if a product fails to meet an applicable consumer guarantee.

For a major failure, consumers may be entitled to reject the goods and choose a refund or replacement, subject to the applicable law.

For a failure that is not major, the supplier may be entitled to remedy the problem within a reasonable time.

If the problem cannot be remedied within a reasonable time, further rights may arise under the ACL.

These rights apply in addition to any manufacturer or supplier warranty.

Nothing in these Terms and Conditions limits any statutory rights that cannot lawfully be excluded.

10. Returns, Refunds and Change of Mind

We do not automatically offer refunds or exchanges for change-of-mind purchases.

Change-of-mind returns may be accepted at our discretion where:

• The product is unused and uninstalled

• The product remains in its original packaging

• The item is in a resalable condition

• The return has been approved in advance

Customers are generally responsible for return freight costs for approved change-of-mind returns.

A reasonable restocking fee may apply where disclosed and agreed as a condition of accepting a discretionary change-of-mind return.

Change-of-mind returns may not be accepted for clearance items, factory seconds, special orders, installed products or used appliances.

These conditions do not apply where a customer is exercising rights under Australian Consumer Law.

Where a refund or replacement requires the return of goods, return arrangements and associated costs will be handled in accordance with applicable law.

Approved refunds will generally be processed to the original payment method.

Please refer to our Returns and Refunds Policy for additional information.

11. Installation and Product Suitability

Unless expressly stated, installation is not included in the product purchase price.

Customers are responsible for ensuring that appliances are suitable for their intended location and that required services and clearances are available.

This may include:

• Adequate ventilation and cabinetry clearance

• Suitable electrical connections

• Water and drainage connections

• Gas connections, where applicable

• Appropriate access for delivery and installation

Electrical, gas and plumbing work must be performed by appropriately licensed professionals where required.

We recommend reviewing the manufacturer's installation instructions before purchasing.

Nothing in this section excludes any obligation or consumer guarantee relating to the accuracy of information or advice we provide.

12. Commercial Appliances

Appliora Appliances also supplies commercial refrigeration, cooking equipment and other commercial appliances.

Customers purchasing commercial equipment should confirm that the product is suitable for their intended business use.

Commercial equipment may have different installation, servicing and manufacturer warranty requirements.

Warranty coverage for commercial use will depend on the applicable product and supplier terms.

Australian Consumer Law protections may also apply to eligible business purchases.

Nothing in these Terms and Conditions excludes rights available to business customers under applicable law.

13. Promotions and Discounts

Promotional offers, discount codes and clearance pricing may be subject to additional terms, eligibility requirements and availability.

Unless otherwise stated, promotional offers cannot be combined.

We may modify or withdraw promotional offers in accordance with applicable law.

Where a promotion has a stated end date, the offer will remain subject to its advertised terms and applicable consumer protection laws.

14. Website Information

We endeavour to keep website information accurate and up to date.

Product images may be supplied by manufacturers or distributors and may be illustrative.

Minor variations in appearance, packaging or included accessories may occur where disclosed or otherwise permitted by law.

Customers should refer to the specific product listing and contact us where a particular feature or accessory is essential.

We are not responsible for third-party websites linked from our website, except to the extent required by law.

15. Limitation of Liability

To the maximum extent permitted by law, Appliora Appliances is not liable for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability arising from applicable consumer guarantees.

Any limitations of liability apply only to the extent permitted by Australian law.

16. Privacy and Personal Information

We collect and use personal information to process orders, arrange deliveries, provide customer support and operate our website.

Personal information may be shared with relevant payment processors, delivery providers and suppliers where reasonably necessary to fulfil orders or provide services.

For further information, please refer to our Privacy Policy.

17. Intellectual Property

Website content, including text, graphics, branding, layouts and original materials, is owned by or licensed to Appliora Appliances or its respective rights holders.

Content must not be reproduced or used commercially without appropriate permission, except where permitted by law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated terms will be published on our website with a revised effective date.

Changes will not retrospectively remove rights or alter contractual obligations for completed purchases where doing so would be unlawful.

19. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia, and applicable Commonwealth legislation.

Any dispute will be handled in accordance with applicable Australian law and relevant jurisdictional requirements.

20. Contact Information

For enquiries about orders, delivery, warranty, returns or these Terms and Conditions, please contact:

Appliora Appliances
Operated by Barbaros Trading Pty Ltd

63 Merri Concourse
Campbellfield VIC 3061
Australia

Phone: 0423 516 801 / 0405 689 194

Website: www.applioraappliances.com

For more information, please also review our Delivery and Shipping, Returns and Refunds, and Warranty Overview policies.