Shipping policy

Shipping Policy

Free Delivery - Melbourne Metro Area
We offer free delivery for all orders within the Melbourne Metro area. Deliveries to addresses within this region will be made without any additional charge, ensuring fast and efficient service.

Delivery to Remote Areas
For deliveries outside the Melbourne Metro area, shipping fees are determined by the courier company. We will obtain the shipping cost from the courier based on the delivery address and communicate it to you. Shipping fees will be clearly outlined before you confirm your order, so you won’t encounter any surprise charges.

Delivery Time

• Deliveries within the Melbourne Metro area typically take 1-3 business days.
• For remote areas, delivery times may vary depending on the courier and your location. These deliveries may take longer, and we will provide an estimated time once the shipping cost is confirmed.

Insured Products and Damage Claims
All of our products are insured during delivery. If you notice any damage or issues with your product, it must be reported within 24 hours of receiving the product. You must contact us within this time frame to allow us to reach out to the courier company and file a damage claim. Reporting after 24 hours may affect our ability to process a claim. This time frame is crucial for us to secure compensation from the courier company for any damages.

Shipping Tracking
Once your order has been shipped, we will send you an email with your tracking number. You can track your shipment's status and estimated delivery time at any time using this number.